Call-centre operations CRM
Run the whole floor from one login
CRM, a built-in WebRTC softphone and biometric attendance in one platform, with a real-time view of every agent, call and break.
Most call floors run on three separate tools — a CRM, a softphone or dialer, and an attendance system — and none of them talk to each other, so agents copy-paste between screens and managers only learn what happened when yesterday’s reports run. TeamCorr puts all three on one login. Agents work leads, dial and take calls, and clock in and out from the same place; supervisors get a live board of the whole floor. It is built for operations, not just sales — agent status, breaks, shifts and attendance are first-class, not bolt-ons.
Where a call floor loses control
Agents bounce between three or more disconnected tools, so there is no single source of truth and a lot of copy-pasting. Buddy-punching inflates attendance, and nobody has a live view of who is actually online, on break, late or absent right now. Leads sit unassigned or get double-worked across campaigns — no auto-routing, scoring or duplicate detection — so good leads go cold and the same lead is called twice. Supervisors cannot see live calls or break abuse without walking the floor or pulling exports. And a generic CRM bolted to a separate phone system is expensive and takes months to implement. TeamCorr closes those gaps by making the CRM, the phone and attendance the same system.
What it does
One platform for the whole operation — sales, telephony and workforce.
Lead & pipeline management
Auto-assignment (round-robin or rules-based), lead scoring, callback reminders, duplicate detection, custom statuses and pipelines, full activity history per lead, and bulk import, export and assignment.
Built-in WebRTC softphone
Click-to-dial with automatic call logging, call recording, live whisper, barge and coach, and outbound campaign dialing — with no separate PBX or phone system to buy.
Real-time floor status
A live board of every agent — online, on break, late or checked out — that auto-refreshes, so a supervisor sees every agent, call and break from one screen.
Biometric attendance & workforce
Fingerprint and face devices sync straight into the CRM (which ends buddy-punching), with multi-shift rosters, break and shift scheduling, and roles and salaries.
Reporting, dashboards & compliance
Live manager dashboards, full audit trails, conversion, SLA and productivity metrics, call (CDR) analytics, lead-comment reports and scheduled exports — built to be GDPR-ready.
Multi-company & multi-brand
Run several brands, branches or clients from one login, with isolated data and granular role-based access for each.
Credit-report workflow
For lending and finance BPOs: request and track credit reports inside the app, removing the manual chasing and copy-pasting that eats agent hours.
Cloud, zero infrastructure
Nothing to install or host, automatic updates, and a go-live measured in about two weeks rather than the months a legacy CRM rollout takes.
Screens
A closer look inside TeamCorr
Real screenshots of the live platform — the CRM, the phone and the floor, on one login. Tap any shot to enlarge it. (On-screen names and figures are sample data.)
Industries we serve
One platform, many kinds of floor
TeamCorr runs the same way for very different operations — inbound or outbound, sales or support, one brand or many. The workflow is shared: work the lead, take the call, log the outcome, and manage the shift.
Outbound sales floors
Campaign dialing, lead routing and live agent status for outbound teams.
Inbound contact centres
Call logging, pipelines and floor visibility for inbound support and sales.
BPOs & outsourcers
Multi-client operations with isolated data and role-based access per brand.
Lending & finance BPOs
In-app credit-report requests and tracking, plus full audit trails.
Collections teams
Structured pipelines, callbacks and recorded calls for collections.
Telemarketing
Outbound campaigns with scoring, duplicate detection and CDR analytics.
Appointment setting
Callback reminders and pipelines that keep booked appointments on track.
Support desks
Live team status, shifts and breaks for shift-based support operations.
Multi-brand call centres
Several brands or branches from one login, each with isolated data.
Whatever the floor does — inbound or outbound, sales, support or collections, one brand or a dozen — TeamCorr is configured to your campaigns, statuses, shifts and roles. Tell us how your floor runs and we will show you how it maps.
Talk to usWhat changes once it is in
- Three tools become one login — CRM, softphone and attendance in one place.
- Supervisors see every agent, call and break live, not in tomorrow’s report.
- Biometric attendance sync ends buddy-punching.
- A new floor is live in about two weeks — cloud, nothing to host.
Common questions
About two weeks. It is cloud-based, so there is no server or infrastructure to install before you go live.
No. A WebRTC softphone is built in — click-to-dial, recording, whisper, barge and outbound campaigns — so there is no separate PBX to buy or maintain.
Yes. TeamCorr is multi-company with isolated data and role-based access, all from a single login.
Access is role-based, data is encrypted and every action is written to an audit trail — built to be GDPR-ready.
Yes. Biometric device sync, real-time floor status, multi-shift rosters and break scheduling are all built in.
It bundles the CRM, the softphone and attendance into one per-user platform, so there is no copy-pasting between tools and one price covers what three vendors used to.
See it run on your kind of floor
Book a walkthrough and we will show TeamCorr set up for your campaigns, shifts and roles — a fully loaded demo is arranged on request rather than a public login.